The Purple Store
for people who love purple and those who shop for them
  
 Search:
 
 

 

 
© The Purple Store. TMs to respective holders of product and store trademarks.  
 

The Purple Store's Exchange and Return Policy

Buying purple should always be a fun and satisfying experience.

If you are not satisfied, you may return your unused, unworn product and original packaging within 30 days of your shipment date for a full refund of the purchase price (less shipping costs). Within 35 days, subject to availability, your unused item may be eligible for size exchanges. To help those who shop early for holiday gifts, we also accept exchanges through January 7th for holiday gifts purchased in late November or early December.  Otherwise, please refer to any warranty information that came with your product if applicable.  Please see below for details on orders sold at an arranged discount.

Exceptions:  Close-out sale merchandise is not eligible for return or exchange unless defective.  Orders sold at an arranged discount (such as large volume orders) are usually eligible for exchanges within 30 days but are not eligible for returns.  For health reasons, some items such as earrings, wigs, hair extensions, socks, and other intimate apparel cannot be returned or exchanged.  Please check sizing carefully for these items or ask ahead of time; sizing guidelines are as accurate as we can get but everyone's shaped a bit differently, so please keep this in mind.  Thank you for understanding!

How to exchange or return:  E-mail us with your product information and reason for return, and we'll send you the information you need to return the item(s) to us.

All original tags (preferably attached) and product packaging must be returned to receive your refund or exchange and the return package must be shipped to us within 30 days of the original shipment date. If the product is returned soiled or clearly used, has been stored in a smoky or other scented area, or is shipped to us (postmark or ship date) after 30 days of your original shipment, we cannot accept it for refund or exchange and will not be responsible for returning the items.

If we err and send you the wrong item, we'll gladly cover return shipping costs in most cases.